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Frequently asked questions
What is the return policy?
Personalized products
Some products can be personalized with your name, text or another personal choice. If a product is made according to your personal specifications, the statutory right of withdrawal may not apply.
Non-personalized products can be returned within the statutory cooling-off period when the statutory right of withdrawal applies.
Was your product defective or incorrectly delivered?
Has your product arrived damaged, does it have a production or printing error, is the print quality incorrect, or did you receive the wrong product? No worries, we will solve this free of charge.
Please contact us within 30 days of receipt at info@padelsetshop.com. Include your order number and, if possible, attach a clear photo of the problem.
Are certain purchases final?
Some products can be personalized with your name, text or another personal choice. If a product is made according to your personal specifications, the statutory right of withdrawal may not apply.
When will I receive my order?
We will ship your order as soon as possible. Once your order has been shipped, you will receive an email with more information. Delivery times depend on your location, the product you ordered and whether the product has been personalized.
Where are your products made?
Our products are produced both locally and worldwide. We carefully select our production partners to ensure that our products are high quality and fairly priced.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping costs before completing your purchase.